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Building consumer trust in a volatile & complex new world – Gold Coast Insider Podcast

Last week I was a guest on the Gold Coast Insider Podcast with Estelle Rodighiero where we discussed the fundamental question businesses should be asking… “What do you stand for and why should I care?”

This question should inform every single business communication. But how do we cut through the noise and build consumer trust when we are living in a new ‘VUCA’ world – awash with volatility, uncertainty, complexity and ambiguity?

In the podcast I share a wealth of answers and ‘nuts and bolts’ examples for listeners, including a deep dive into AI applications, why they are vital for businesses in 2024, and exactly how they can be used to enhance your relationship with customers.

I firmly believe that we have now reached the ‘AI inflection point’ – ignoring it is simply no longer an option. I hope you enjoy the podcast and walk away with some actionable takeaways for your business as well as a healthy dose of brand inspiration!

Listen to the full podcast here.

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